MagicBreaks Reviews
We take your feedback seriously, your experience is very important to us.
We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.
We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!
What are people saying about MagicBreaks
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Average Customer Rating:
4.9/5
4.9/5
Independent Service Rating based on 192 verified reviews
Read all reviews
Independent Service Rating based on 192 verified reviews
Customer rating:
"We knew what we wanted for our family break. Staff were able to sort the break with departures on the shuttle to meet our needs. Efficiently organised and delivered."
Customer rating:
"I wanted to take a moment to recognise the exceptional customer service provided by Natalia Szarafinska in booking our Disneyland Paris trip for my son’s birthday. From the very beginning, she was incredibly informative, taking the time to thoroughly explain everything I needed to know with clarity and..."
Thank you for your kind words! Natalia will be thrilled to hear that she provided such excellent support and made your Disneyland paris booking seamless! We hope you have a magical time!
Customer rating:
"Lisa was very professional, knowledgeable and patient, looking at many different options for me to achieve the best price for our Euro center parcs holiday."
Thank you for your lovely review! Lisa will be so pleased to hear your kind words. We're glad she was able to assist you with your holiday plans, and we really appreciate you taking the time to share your experience!
Customer rating:
"Lisa was absolute fantastic and super helpful. I honestly felt like it was such a good experience that I wouldn’t have any hesitation to recommend your company. Brilliant service and Lisa was so knowledgeable and I felt like she gave me the time I needed. Such a personal touch and I have left feeling..."
Thanks for the kind words! Lisa will be thrilled to know her efforts helped make your holiday planning easier. We're so pleased you had a great experience with us!
Customer rating:
"Emma was brilliant! I emailed to book my trip and had instant response. Trip booked in no time! Highly recommend Emma Sorensen."
Thank you for your kind words! Emma will be thrilled to read this!
Customer rating:
"I booked with Magic Breaks for the first time. I was impressed and would book again with them."
Thank you for your great review. We're thrilled that you are happy with our service!
Customer rating: 
"The online self booking experience was very frustrating and having tried to complete the same booking several times without actually being able to complete it (I was unable to get past the insurance requirement page) was extremely frustrating. Thankfully I was able to contact a real person, on a Sunday,..."
Thank you for your valueable feedback! We're sorry you found the website frustrating and glad our team could assist you. It does sound like a technical glich however, we have passed your comments on to the relevant department to look into.
Customer rating:
"Great service would defo use again"
Thank you for your kind words!
Customer rating:
"Excellent prices and very quick and polite service from Sue and Natalia, who answered every email promptly and with concise information. Very quick to answer my questions concerning the variations in my requests."
Thank you for your great review! We're so pleased to hear you had a great experience. Sue and Natalia will be delighted to know their service made a difference!
Customer rating:
"Very good online booking service. Very helpful, professional and patient. Excellent option to pay a low deposit. Everything sent through by email within 30 minutes. I'm pleased to have booked with magic breaks, and very happy that you offer the lower deposit to pay off the holiday overtime. I really wanted..."
Thank you so much for your kind words! We're thrilled to hear you had such a great booking experience. We hope you have a magical time!
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