Questions about Disney Cruise Line

What is included in the basic price of a Disney Cruise?

A Disney Cruise includes almost every part of your magical cruise experience, such as:

Stateroom with taxes and port fees.

Breakfast, Lunch & Dinner.

Soft drinks at meals and beverage stations.

Snacks.

Disney Character meet & greets.

Entertainment - from live-action shows to family games.

Can I use my mobile phone while out at sea?

Disney Cruise ships offer Cellular at Sea, an onboard network that uses most wireless providers to provide Guests with data to their phones and tablets. Price vary depending on cellular provider and normally include international roaming charges.

If someone in my party gets sick, is there an onboard doctor or nurse?

The Health Center, located on Deck 1 forward on all ships, is open during daily clinic hours to provide non-emergency medical care throughout the cruise. In the event of a medical emergency, a doctor and nurse are on call 24/7. Please be aware, medical personnel are employed by an independent company and standard prevailing fees are charged for all services.

What is the compulsory assembly drill?

All guests must participate in the pre-departure assembly drill to comply with U.S. Coast Guard and international safety regulations. Everyone on-board will be notified when the drill is going to start and everyone must take part. All on-board services are paused for this drill.

How different are the Disney Cruise Line Ships?

Each ship features different designs and deck plans, as well as exclusive restaurants, entertainment, activities and pools making each sailing unique. The fleet consists of the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy.

When will the new ship, the Disney Wish, begin sailing?

The Disney Wish is scheduled for its maiden voyage in Summer 2022.

What is Disney Cruise Line's Castaway Club?

Disney Cruise Line guests are eligible to become a member of Disney Cruise Line’s Castaway Club after their first sailing! Becoming a member gives guests access to a range of benefits on 6 future sailings. Please note that Castaway Club benefits are subject to change. Silver Level (More than 1 Cruise) Gold Level (More than 5 Cruises) Platinum Level (More than 12 Cruises). Benefits include:

Early Booking for shore excursions

Access to website and update emails

Members-only line for boarding process

Welcome back stateroom gift

Savings on future cruises

Early booking opportunities for newest itineraries

Castaway Club reception with the ship's crew

Special shopping opportunities

Concierge priority boarding check-in

Special surprises just for Platinum members

Complimentary dinner at Palo

Are there fireworks on my cruise?

Disney Cruise Line was the first Cruise Line that offered fireworks on board. Fireworks are on almost all itineraries (weather permitting) except Alaska sailings due to environmental reasons.

Do we need to leave tips/gratuities?

It is customary to give gratuities in recognition of service, which you will be treated to in abundance aboard the ship. As a guideline, we suggest the following, but gratuities are always at your discretion:

The gratuities are added to the reservation and paid as part of the cruise cost. We highly recommend adding the gratuities before final payment is made but can be added up to 1 week prior to the sailing date and paid in full at the time they are added. If the gratuities are not pre paid, they will be automatically added to the guest onboard account during the cruise. To pre pay gratuities please contact DCL reservations on 0800 028 8955.

If you wish to modify or make changes to the gratuity amounts or would like to pay in cash, please stop by our Guest Services desk, located on Deck 3, Mid-ship, at anytime during your sailing.

Please note, a 15% gratuity is automatically added to bar, beverage, wine and deck service tabs. All gratuities can be charged to your room charge. (At the Walt Disney World Resort, 15% is the customary gratuity at restaurants and bars.)

Can I smoke while onboard?

Disney Cruise Line has never allowed smoking in Guest staterooms. In addition, smoking is prohibited in all interior spaces throughout our ships and beginning November 15, 2013, smoking will be prohibited on stateroom verandahs. In an effort to provide a cruise experience that satisfies both our non-smoking and smoking Guests, smoking (including the use of electronic cigarettes) is only permitted in designated areas of the ship.

On the Disney Magic and Disney Wonder, smoking is permitted on: •Outdoors on Deck 4 starboard side from 6 p.m. to 6 a.m. only •The starboard side open-air decks 9 and 10 (excluding the Mickey Pool area). On the Disney Dream and Disney Fantasy, smoking is permitted on: •Deck 4 port side, aft, the outside Promenade Deck from 6:00 p.m. to 6:00 a.m. •Deck 12 port side, aft, the outdoor area that is accessible through the Meridian Lounge •Deck 13 port side, forward, by Currents Bar Guests who are found smoking in their staterooms or on their verandahs will be charged a $250 stateroom recovery fee. This fee covers deep cleaning that includes air filter replacement, carpet extraction and the cleaning and replacement of drapes, comforters, blankets and pillows, along with verandah cleaning and maintenance.